What services does Northbridge Brand Communications typically provide?

Northbridge Brand Communications focuses on branding and communication work that helps shape how a business is seen and understood. That usually includes brand identity, messaging, tone of voice, and clear communication materials that support awareness and trust.

What is included in a typical branding and messaging project?

A typical project usually starts with understanding the business, its audience, and how the brand should be positioned. From there, the work may include brand messaging frameworks, identity direction, key content for communication channels, and practical guidance to keep the message consistent across touchpoints.

How do you price brand communication work for a project in the UK?

Pricing is usually shaped by the scope, the level of research needed, and how much strategy, writing, or design input is involved. Smaller pieces such as a messaging refresh may be quoted differently from a wider brand identity project, so we normally give a clear estimate after understanding the brief and the outcomes you want to support.

What can affect the final quote or fee?

Several things can influence cost, including the amount of discovery work, the number of stakeholder workshops, the length of the approval process, and whether the project needs copy, visual identity support, or rollout materials. Tight deadlines or broader brand changes can also affect the fee, because they usually require more concentrated time and coordination.

How can I contact Northbridge Brand Communications to start a project?

You can get in touch by sending a message through the contact form or by using the email and phone details listed on our website. Once we hear from you, we usually reply with a short introduction and the next steps so we can understand your branding, messaging, and identity needs.

Terms of Service

Effective Date: 13 July 2026

1. Introduction and acceptance of terms

These Terms of Service (“Terms”) govern the provision of brand-communication services by Northbridge Brand Communications Ltd (“Northbridge Brand Communications Ltd”, “we”, “us”, or “our”) to any client, customer, or user (“you” or “Client”). By engaging our services, requesting a proposal, signing a statement of work, accepting a quotation, or otherwise instructing us to proceed, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services. Any additional or conflicting terms proposed by you shall only be valid if expressly accepted in writing by Northbridge Brand Communications Ltd.

2. Scope of services

Northbridge Brand Communications Ltd provides brand-communication services, which may include, without limitation:

Brand strategy and positioning;
Corporate messaging and tone of voice development;
Content creation for digital and print channels;
Internal communications planning;
Campaign concept development;
Media and stakeholder communications support.

The precise scope, deliverables, milestones, assumptions, fees, and any usage rights will be set out in a proposal, quotation, statement of work, or other written agreement (each a “Service Order”). In the event of any inconsistency, the Service Order shall prevail over these Terms to the extent of that inconsistency.

Unless expressly agreed otherwise in writing, all services are provided on a project basis or retainer basis and do not include legal, financial, tax, regulatory, or public relations crisis-management advice, although we may coordinate with your advisers where appropriate.

3. User obligations and responsibilities

You agree to:

Provide accurate, complete, and timely information, materials, approvals, and feedback necessary for us to perform the services;
Ensure that any content, data, brand assets, images, testimonials, claims, or other materials you supply do not infringe third-party rights or violate any law;
Obtain all permissions, consents, licenses, and clearances required for the use of your materials and for the implementation of our recommendations;
Review deliverables promptly and notify us of any issues, errors, or required amendments within a reasonable time;
Use our deliverables responsibly and in compliance with applicable law, industry codes, platform policies, and any third-party rights;
Not misuse our services, attempt to gain unauthorised access to our systems, or interfere with our business operations;
Maintain adequate backups of your own materials and records.

You are solely responsible for final approval, publication, distribution, and implementation of any content, strategy, or communications we provide. Where you request that we publish, distribute, or manage content on your behalf, you remain responsible for ensuring that the content is accurate, lawful, and approved.

4. Payment terms and conditions

Fees will be charged in accordance with the applicable Service Order. Unless otherwise stated:

All fees are quoted exclusive of VAT and any other applicable taxes, which will be added where required by law;
Invoices are payable within 14 days of the invoice date;
For project work, we may require an upfront deposit or staged payments before work begins or continues;
For retainer services, fees may be billed monthly in advance;
Expenses pre-approved by you in writing may be billed in addition to fees;
Late payments may result in suspension of services until all outstanding amounts are paid in full.

If any invoice remains unpaid after the due date, we reserve the right to charge statutory interest and reasonable recovery costs to the extent permitted by applicable law. We may also withhold deliverables, transfer of files, or any final usage rights until payment has been received in full.

Unless otherwise agreed in writing, fees are non-cancellable once work has commenced and non-refundable except as expressly provided in these Terms.

5. Cancellation and refund policy

You may cancel a Service Order by providing written notice to Northbridge Brand Communications Ltd. Cancellation will take effect on the date we receive written notice, unless a later date is agreed.

If you cancel:

You must pay for all work performed, time spent, committed third-party costs, and approved expenses incurred up to the cancellation date;
Any deposit paid is non-refundable unless the Service Order expressly states otherwise;
Any work in progress may be delivered at our discretion upon payment of outstanding sums;
Retainer arrangements may require notice as stated in the Service Order; if none is stated, a reasonable notice period applies.

Refunds are only available where we expressly agree in writing or where required by applicable law. No refund will be issued for completed work, approved deliverables, or fees relating to time reserved for you, even if you choose not to use the deliverables.

We may cancel or suspend services immediately if you materially breach these Terms, fail to pay amounts due, become insolvent, or act in a way that makes it impracticable or unsafe for us to continue. In such cases, you remain liable for fees incurred up to the date of suspension or termination.

6. Liability limitations

To the fullest extent permitted by applicable law, Northbridge Brand Communications Ltd shall not be liable for:

Any indirect, incidental, consequential, special, punitive, or exemplary losses;
Loss of profits, revenue, business, goodwill, anticipated savings, or opportunities;
Loss or corruption of data, content, or materials supplied by you;
Claims arising from your use, modification, publication, or reliance on deliverables without appropriate review or approval;
Any third-party claims resulting from materials, information, instructions, or approvals provided by you.

Our total aggregate liability arising out of or in connection with the services, whether in contract, tort, negligence, misrepresentation, or otherwise, shall be limited to the total fees paid by you to Northbridge Brand Communications Ltd for the specific Service Order giving rise to the claim during the 12 months preceding the event first giving rise to liability, except where such limitation is prohibited by law.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

7. Intellectual property rights

Unless otherwise agreed in writing:

We retain ownership of all pre-existing materials, templates, methodologies, tools, know-how, and working practices used or developed independently of the specific Service Order (“Background IP”);
Upon full payment of all fees due, you receive a non-exclusive, perpetual, worldwide licence to use the final deliverables for the purposes stated in the Service Order;
Any rights in draft materials, concepts, rejected proposals, or unused ideas remain with Northbridge Brand Communications Ltd unless expressly transferred in writing;
You grant us a limited licence to use your materials solely for performing the services.

We may retain working files, notes, and copies of deliverables for our records and to the extent necessary for legal, compliance, or business purposes. We may also use non-confidential elements of completed work in our portfolio, case studies, or marketing materials only where permitted by the Service Order or with your prior written consent.

You warrant that all materials you provide to us do not infringe the rights of any third party and that you have authority to grant us the rights needed to perform the services.

8. Data protection and privacy

Each party shall comply with applicable data protection and privacy laws in connection with the services. Where we process personal data on your behalf, we will do so only to the extent necessary to provide the services and in accordance with your lawful instructions.

You acknowledge that we may process personal data such as contact details, professional information, communications, and project-related materials for purposes including service delivery, administration, billing, compliance, and business record-keeping.

We will take reasonable technical and organisational measures to protect personal data. However, no system can be guaranteed to be completely secure, and you acknowledge that internet-based communications carry inherent risks.

If required by law or by the nature of the engagement, the parties shall enter into a separate data processing agreement. Where no such agreement exists, these Terms shall apply to the extent permitted by law.

9. Force majeure

Northbridge Brand Communications Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, labour disputes, power failure, internet or telecommunications outages, government action, or the failure of suppliers or third-party platforms.

If a force majeure event occurs, we will use reasonable efforts to mitigate its effects and resume performance as soon as reasonably practicable. Where the event continues for an extended period, either party may agree to suspend or terminate the affected Service Order on written notice.

10. Changes to terms

We may update or revise these Terms from time to time. Any changes will take effect when posted, communicated, or otherwise made available to you, unless a later effective date is stated. Continued use of our services after the updated Terms take effect constitutes acceptance of the revised Terms.

Changes will not apply retroactively to a Service Order already agreed, unless required by law or expressly agreed in writing by both parties.

11. Applicable law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory consumer rights or other non-excludable legal requirements that may apply.

12. Contact information

If you have any questions about these Terms or our services, please contact Northbridge Brand Communications Ltd using the details below:

Company: Northbridge Brand Communications Ltd
Address: Northbridge Brand Communications, 14 Farringdon Road, London EC1M 3JB, United Kingdom
Email: [email protected]
Phone: +44 20 7846 5917

13. Severability clause

If any provision of these Terms is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision shall be severed, and the remaining provisions shall continue in full force and effect.

Any failure or delay by Northbridge Brand Communications Ltd to exercise a right or remedy under these Terms shall not constitute a waiver of that right or remedy.

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