What services does Northbridge Brand Communications typically provide?

Northbridge Brand Communications focuses on branding and communication work that helps shape how a business is seen and understood. That usually includes brand identity, messaging, tone of voice, and clear communication materials that support awareness and trust.

What is included in a typical branding and messaging project?

A typical project usually starts with understanding the business, its audience, and how the brand should be positioned. From there, the work may include brand messaging frameworks, identity direction, key content for communication channels, and practical guidance to keep the message consistent across touchpoints.

How do you price brand communication work for a project in the UK?

Pricing is usually shaped by the scope, the level of research needed, and how much strategy, writing, or design input is involved. Smaller pieces such as a messaging refresh may be quoted differently from a wider brand identity project, so we normally give a clear estimate after understanding the brief and the outcomes you want to support.

What can affect the final quote or fee?

Several things can influence cost, including the amount of discovery work, the number of stakeholder workshops, the length of the approval process, and whether the project needs copy, visual identity support, or rollout materials. Tight deadlines or broader brand changes can also affect the fee, because they usually require more concentrated time and coordination.

How can I contact Northbridge Brand Communications to start a project?

You can get in touch by sending a message through the contact form or by using the email and phone details listed on our website. Once we hear from you, we usually reply with a short introduction and the next steps so we can understand your branding, messaging, and identity needs.

Privacy Policy

1. Introduction and company information

This Privacy Policy explains how Northbridge Brand Communications Ltd collects, uses, discloses, stores, and protects personal data when you interact with us, including when you visit our website, contact us, request our services, subscribe to communications, or otherwise engage with our brand-communication business.

Northbridge Brand Communications Ltd is the data controller for the personal data described in this Privacy Policy, unless we tell you otherwise.

Company name: Northbridge Brand Communications Ltd
Address: Northbridge Brand Communications, 14 Farringdon Road, London EC1M 3JB, United Kingdom
Email: [email protected]
Phone: +44 20 7846 5917

This Privacy Policy should be read together with any other privacy notices or fair processing notices we may provide on specific occasions.

2. Data collection and processing

We may collect and process the following categories of personal data:

Identity data: name, title, job role, employer, and related identifying information.
Contact data: email address, postal address, telephone number, and other contact details.
Communication data: correspondence with us, enquiries, feedback, meeting notes, and records of communications.
Client and project data: information necessary to deliver brand-communication services, including project briefs, campaign materials, preferences, stakeholder information, and content-related instructions.
Technical data: IP address, browser type, device identifiers, operating system, website usage data, and cookie-related information.
Marketing data: your preferences in receiving marketing from us and your communication preferences.
Billing and transaction data: payment-related and invoicing details where applicable.

We collect personal data directly from you, from our website and communication tools, from third parties such as clients or service providers, and from publicly available sources where lawful and appropriate.

We do not intentionally collect special category personal data unless it is necessary, lawful, and you provide it or we are otherwise entitled to process it. Where such data is processed, we will apply additional safeguards as required by applicable law.

3. Purpose of data processing

We process personal data for the following purposes:

to respond to enquiries and communicate with you;
to provide and manage our brand-communication services;
to prepare proposals, quotes, contracts, and invoices;
to manage client relationships and project delivery;
to maintain internal business records and administration;
to send service updates, administrative messages, and, where permitted, marketing communications;
to improve our website, services, operations, and customer experience;
to ensure the security and integrity of our systems, networks, and services;
to comply with legal, regulatory, tax, accounting, and reporting obligations;
to establish, exercise, or defend legal claims.

4. Legal basis for processing

We process personal data only where we have a lawful basis to do so. Depending on the context, our legal bases may include:

Contract: where processing is necessary to enter into or perform a contract with you or to take steps at your request before entering into a contract;
Legitimate interests: where processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests;
Consent: where you have given clear consent for us to process your personal data for a specific purpose, such as certain marketing activities or cookie usage;
Legal obligation: where processing is necessary for compliance with a legal or regulatory obligation;
Vital interests: in rare cases, where processing is necessary to protect someone’s life;
Public interest or official authority: where applicable under relevant law.

Where we rely on legitimate interests, those interests may include operating and improving our services, securing our systems, managing client relationships, and developing our business.

5. Data sharing and third parties

We may share personal data with third parties where necessary and lawful, including:

Service providers: IT, hosting, analytics, communication, CRM, storage, security, accounting, and administrative providers;
Professional advisers: lawyers, accountants, auditors, insurers, and consultants;
Clients and business partners: where required to deliver agreed services or manage a project;
Payment and banking providers: where financial processing is involved;
Authorities and regulators: where disclosure is required by law, court order, or other lawful request;
Successors in title: in connection with a merger, acquisition, restructuring, asset sale, or other corporate transaction.

We require third parties to process personal data in accordance with applicable law and to implement appropriate confidentiality and security measures. Third parties may act as processors or independent controllers depending on the service and the context.

6. Data transfer to third countries

Where personal data is transferred outside the United Kingdom, we will take steps to ensure that appropriate safeguards are in place, as required by applicable law. These safeguards may include:

transfers to countries recognised as providing an adequate level of protection;
standard contractual clauses or equivalent transfer mechanisms;
additional technical, organisational, or contractual measures where necessary.

By using our services or communicating with us, you acknowledge that your personal data may be processed in jurisdictions outside your country of residence, subject to the safeguards described above.

7. Storage duration

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, reporting, tax, and contractual obligations.

Retention periods vary depending on the nature of the data and the purpose of processing. In general:

client and contract records are retained for the duration of the relationship and for a reasonable period thereafter;
financial and tax records are retained for the period required by applicable law;
marketing data is retained until you unsubscribe, withdraw consent, or object, unless we are permitted to retain it for another lawful purpose;
technical and security logs are retained for limited periods unless needed longer for investigations, security, or legal claims.

When personal data is no longer required, we will delete it, anonymise it, or securely archive it as appropriate.

8. User rights (access, rectification, erasure, restriction, data portability, objection)

Subject to applicable law, you may have the following rights in relation to your personal data:

Access: to request confirmation of whether we process your personal data and obtain a copy of it;
Rectification: to request correction of inaccurate or incomplete personal data;
Erasure: to request deletion of your personal data in certain circumstances;
Restriction: to request that we restrict processing in certain circumstances;
Data portability: to receive certain personal data in a structured, commonly used, machine-readable format and to request transfer to another controller, where technically feasible;
Objection: to object to processing based on legitimate interests and to object at any time to processing for direct marketing purposes;
Automated decision-making: to the extent applicable under law, to request information about any automated decision-making or profiling and to seek human review where appropriate.

To exercise any of these rights, please contact us using the details below. We may ask for information necessary to verify your identity before responding. We will respond within the timeframes required by applicable law.

9. Withdrawal of consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

If you withdraw consent, we may no longer be able to provide certain features, communications, or services where consent is required. You can withdraw consent by contacting us at [email protected].

10. Right to complain

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the relevant data protection supervisory authority. If you are located in the United Kingdom, this is generally the Information Commissioner's Office (ICO).

11. Data security

We have implemented appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures may include access controls, authentication tools, secure storage, network protections, staff confidentiality obligations, and regular review of our security practices.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

12. Contact information

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact:

Northbridge Brand Communications Ltd
Address: Northbridge Brand Communications, 14 Farringdon Road, London EC1M 3JB, United Kingdom
Email: [email protected]
Phone: +44 20 7846 5917

13. Changes to privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updated version will be posted on our website with a revised effective date where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how Northbridge Brand Communications Ltd processes personal data.

7/13/2026 Home